RETURN POLICY

1. Items may be returned by delivery. Simply contact us and describe the problem (with photos) or the return reason along with your order number.

2. Items must be in original unworn condition.

3. We are responsible for the following: marks, broken zipper, rips or tears, poor quality material, obvious color difference, major difference between the photographed product and the product received. Please be assured that we will accept full responsibility for any errors or issues that are our fault.

4. If you have chosen the wrong size/color or do not like the item (item is not faulty), please contact us to arrange a return. You are responsible for all shipping charges incurred on returned/exchanged merchandise.

5. Orders must be returned with a tracking or reference number and your order number written clearly on the outside of the parcel.

6. We will process your exchange or refund once we have received the item(s) at our international returns facility.

Got any other questions that we haven’t covered here? Just drop us an email or send us a message via the Contact Us button on this website and we’ll get back to you as quickly as possible!

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 
Notes：
Custom-order or personalised items do not have a right to 14 days refund.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Please contact our Customer service at support@beneathk.com to get the return address.

Return Address:FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG